Process + Shipping
Q: How do I personalize my order?
A: You may personalize your chart directly on the product page - adding a name or text, and selecting the font style. While proofs are not part of our process, we are happy to draft one upon request.
Q: When will I receive my order?
A: Production time + shipping time = arrival time!
- Wooden charts production time is 3-4 business days before shipping via UPS Ground (shipping time 3-5 business days).
- Milestone markers production is 1-2 business days before shipping via USPS First Class (3-7 business days).
- Canvas charts production is 1-2 weeks before shipping via USPS First Class (3-7 business days).
Q: What about shipping costs? Can you rush an order?
A: We offer free shipping on all orders in the US. If you need an item sooner, we can offer expedited shipping for a fee by contacting us. Wooden charts are shipped via UPS Ground, while all other items are shipped via USPS First Class mail.
Q: Do you offer international shipping?
A: Yes, we can ship to Canada! Drop us a line for an estimated shipping cost! Please note that you will be responsible for paying import duties, taxes and/or fees.
Q: Do you offer sales?
A: We occasionally offer sales. Sign up for our email list to be the first to know when we run specials! You also will receive a welcome discount code.
Q: My wooden chart arrived damaged. Now what?
A: We pack each wooden chart with the utmost care to ensure it travels safely to its destination. In the rare event the UPS delivery process causes damage to the box or its contents, please email us as soon as possible with photos so we can file a damage claim with UPS. It is also important that you do not discard the damaged box, bubble wrap, etc. per UPS policy, as they occasionally ask to inspect the damage. We will be happy to offer a replacement chart or a full refund.
Q: How is the product made? Where do the materials come from?
A: Our wooden growth charts are made with all radiata pine, sourced in Texas. Once we receive the lumber here in Austin, we cut, sand and stain each piece by hand. After that, we use black ink to add the numbers, designs and any personalization before shipping the chart to you. (Though you can take it with you if you move!). Canvas charts are stitched locally.
Q: What is a beveled edge?
A: Available as an upgrade, a wooden chart with a beveled edge has a 45º angle cut into the front facing sides of the chart.
Q: How do I hang my new growth chart?
A: Our charts are designed to start 6” from the floor, to avoid baseboards. Detailed hanging instructions are available here: http://shopwhiteloft.com/pages/how-to-install-the-growth-chart
Q: How do I write on my chart? What is the best way to mark the charts?
A: For wooden charts, we suggest using a Sharpie pen. Some customers have used colored Sharpies to mark different children’s height or even washi tape as something quick and decorative. We also offer a rubber arrow stamp link which works on canvas and wooden charts.
Our canvas charts arrive with 10 paper key tags + pear-shaped pins. Simply write on the tag, then pin it to the chart. Alternatively, you may use fabric markers or Sharpie pens to write on the charts.
Q: Which forms of payment do you accept?
A: We securely accept all major credit cards, along with ApplePay and PayPal.
Q: Do you offer returns or exchanges?
A: While the same staining process is used every time, variations in the wood grain make each ruler unique. Due to the custom nature of these wooden charts, they are non-refundable. However, if you are unhappy with your chart, please drop us a line so we can find a solution.
For all other items in unused and original condition - a refund can be issued if returned within 7 days of delivery. Buyer must pay return shipping cost, and the refund is issued as the original payment method, after item is received and condition is verified. Personalized and/or custom items are non-refundable.
Q: I have more questions; what’s the best way to reach you?
A: We love to help! Simply send us a message and we’ll get back to you.
Pro Tips (just for fun!):
- Don’t have your child’s past height marks? No worries! Call your pediatrician and ask for height records from well check appointments.
- Scared to write on your pretty chart? Don’t be! We suggest taking a marker and writing a note on the back of the chart to your children, etc. -- this serves as a great memento and allows you to test the pen. Don’t forget to date it!
- Transferring heights to your new chart? If you’re transferring heights from a wall or door frame to your chart, be sure to hang your White Loft chart first! All charts start 6” from the floor, and will not be accurate unless hung on the wall.