Q: When will I receive my order?

A: Our small team ships products daily, Monday - Thursday! Below outlines the approximate time for delivery.  

• Canvas charts: 7-10 business days from order date, or sooner.

• All other items: 5-7 business days from order date, or sooner.

Q: Can you rush an order?

A: We offer free shipping on all orders in the US. If you need an item sooner, we can offer expedited shipping for a fee by contacting us.

Q: Do you offer international shipping?

A: Yes, we can ship to Canada! Drop us a line for an estimated shipping cost! Please note that you will be responsible for paying import duties, taxes and/or fees. 

Q: Do you offer sales? 

A: As a woman-owned business, we put time and heart into each order. Buy any 2 items and 10% comes off automatically in your cart. Sign up for our email list at the bottom of this page to be the first to know about new offers! You also will receive a welcome discount code.

Q: My order arrived damaged. Now what?

A: We pack each order with care. In the rare event it arrives damaged, please email us as soon as possible, with photos, so we can make it right.

Q: What are the products made of?

A: Our growth charts are 100% cotton canvas with an enclosed seam, topstitching and a silver grommet for hanging. Our closet dividers are etched from 1/8-inch birch wood.

Q: How do I hang my new growth chart?  

A: Our charts are designed to start 6” from the floor, to avoid baseboards.  Detailed hanging instructions are available here: http://shopwhiteloft.com/pages/how-to-install-the-growth-chart

Q: How do I write on my chart? What is the best way to mark the charts?

A: Our canvas charts arrive with a fabric-safe pen for marking heights. You can also use other fabric markers, for example a different color for each child.

Q: Do you offer returns or exchanges?

For all items in unused and original condition a refund can be issued, if returned within 10 days of delivery. Buyer must pay return shipping cost, and the refund is issued as the original payment method, after the item is received and condition is verified.

• Don’t have your child’s past height marks? No worries! Call your pediatrician and ask for height records from well check appointments. 

• Scared to write on your pretty chart? Don’t be! We suggest taking a marker and writing a note on the back of the chart to your children, etc. -- this serves as a great memento and allows you to test the pen.   Don’t forget to date it! 

• Transferring heights to your new chart? If you’re transferring heights from a wall or door frame to your chart, be sure to hang your White Loft chart first! All charts start 6” from the floor, and will not be accurate unless hung on the wall.